Matthew Thibodeau

IT Technician

• Create asset tracking spreadsheet to ensure accurate device assignment

• Configure devices for new hires

• Diagnose defective or damaged equipment

• Identify replacement parts and hardware to repair damaged equipment

• Manage User logins and permissions in Microsoft Entra

• Communicate with vendors to manage IT expense and coordinate work orders as needed

• Respond and prevent cybersecurity threats to the internal access

• Provide technical support to ensure the correct solution to the customer

• Organize the work area to ensure an efficient environment, and optimize workflow

​Senior IMACD Technician​

• Secure IT hardware using the ServiceNOW (SOAR) database and asset tools

• Issue IT Equipment, and ensure compliance and asset tracking

• Maintain an active catalog of consumable equipment, to reduce excess expenditures

• Image Desktops and Laptops, and recover backups for users to mitigate downtime

• Install on desk IT assets and consumables for anticipated occupancy

• Prepare devices to return to destaging, meeting regulatory compliance for transporting devices

• Anticipate the needs of the business and formulate a solution to fulfill those needs

• Provide technical support to ensure the correct solution to the customer

• Organize the work area to ensure an efficient environment, and optimize workflow

Mobile Device Technical Expert

• Verified accounts to ensure secured access, for authorized users and account owners

• Validated approved access to accounts to ensure changes as required by the customers

• Addressed customer concerns with understanding, ownership, and accuracy

• Followed support flows to identify root causes and determine the best fit solution for the customer

• Troubleshot device issues and notated accounts with steps taken to resolve customer issues

• Continued to communicate with end users to ensure a complete solution

• Supported my team beyond the normal scope to suit the needs of the business

Easy Tech Associate

• Diagnosed and documented symptoms and solutions for computers and other devices

• Tracked and audited store assets to mitigate loss and ensure accurate stock reporting

• Assisted with product and service selection to provide complete solutions for the customer

• Used a cash register to receive payments, perform refunds, and issue receipts for transactions,

• Unloaded retail inventory from incoming shipments and stocked shelves

Computer Repair and Workbench Technician

• Tracked service tickets and updated systems involving those incidents

• Diagnosed and repaired faulty computers and laptops, with parts replacement or software fixes

• Engaged tools to ensure complete understanding of the issue and a working solution